Job Snapshot
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Job Description
This is a Full-Time (80 hours every two weeks) benefited position working varied shifts. Flexible schedule availability is a must.
Join the Scripps Health team and work alongside passionate caregivers and provide patient-centered healthcare. Receive endless appreciation while you build a rewarding career with one of the most respected healthcare organizations nationwide.
Why join Scripps Health?
AWARD-WINNING WORKPLACE:
- #5 in Fortune Best Workplaces in Health Care 2023
- #78 in 2023 PEOPLE Companies that Care
- #95 in Fortune 100 Best Companies to Work for 2023
- Recognized by Newsweek as one of America’s Greatest Workplaces for Diversity in 2024
- Nearly a quarter of our employees have been with Scripps Health for over 10 years.
Join a winning team at Scripps Corporate Office supporting the Rave/Training department as a Patient Service Specialist. Working together, you’ll bring your expertise, compassion and excellence to all we do. The ideal candidate will thrive in a fast-paced environment and enjoy providing world class customer service. You will experience the pride and support of being a member of an outstanding organization where we share a culture of providing excellent care to our patients and each other.
As a Patient Service Specialist, you will be responsible for:
- Responsible for interacting with patients and providers to gather information necessary for accurate registration including point of service payment collection and document collection, functions.
- Receives and routes messages received in the department appropriately as well as manages customer billing and payment inquires as needed.
- Effectively manages collecting any patient responsibility and accurately preparing end of day reporting or payment reconciliation as needed.
- Assisting patients with discussing payment arrangement options including financial assistance information, providing price estimates.
- May coordinate scheduling, meeting and travel planning needs, department communication as needed.
- May assist in gathering necessary reports, statistics, outcomes for the department as needed.
- Regularly displays a proactive approach to customer service by listening to the patient, taking ownership of solutions, and is able to accurately identify the need to involve leadership in order to resolve concerns.
In compliance with the California Pay Transparency Act, Scripps Health posts the pay range for all jobs. Please note that actual pay will be determined based on relevant experience and internal equity within the pay range. Please also note this range is applicable for employees who reside in California only. A geographical pay differential may be applied for remote employees who reside out of state. Scripps Health strives to ensure that our employees receive equal pay for equal work in line with our commitment to being an equal opportunity employer.
Scripps Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability.
This post is also available in: ims
Requirements
Required Experience/Specialized Skills:
- Must be able to demonstrate proficiency of computer applications, excellent mathematical skills and ability to handle monies.
- Excellent communication and customer service skills.
- Strong organizational and analytical skills; innovative with ability to identify and solve problems.
- Able to adapt, prioritize and meet deadlines.
Preferred Education/Experience/Specialized Skills/Certification:
- 2 years of experience in customer service or healthcare/medical office environment.
- Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG’s, Medical ICD9/ICD10 codes and CPT/HCPC Code.
- 3 years knowledge and experience with PPO and HMO.
- 2 years of experience in EPIC and working with insurance and authorizations.
This post is also available in: ims
This post is also available in: ims
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About Us
Scripps Health is a non-profit health care delivery network dedicated to the community it calls home: San Diego, California. We are:
- Home to 5 hospitals, 30+ outpatient centers and hundreds of affiliated physician offices
- Known for our compassionate, collaborative culture
- The only San Diego-based company to make Fortune magazine’s 100 Best Places to Work
- Consistently ranked by U.S. News & World Report among the nation’s best
- At the forefront of clinical research and education, with three highly respected graduate medical education programs and one of the top teaching hospitals in the nation
This post is also available in: ims