Patient Service Representative – SSRS – Systemwide Float Pool

This is a pipeline req for all PSR – SSRS positions within Scripps Health. Seeking Full Time staff with Varied shifts between 7AM – 7PM, including weekends and holidays as needed. Flexibility is required with schedule and willingness to float to other sites. An hourly shift differential is provided to all SSRS employees.

Our Scripps System-wide Resource Services (SSRS) department supports the entire Scripps Health system.  As a member of the float team, you can fill vital roles on assignments throughout the system to provide critical coverage for employee’s leave of absences, sick calls, and peak service demands while gaining experience in a variety of environments.  

Join our Scripps SSRS team as a Patient Service Representative where you will provide direct patient care within the scope of your practice. This includes the following:  Responsible for interacting with patients, payers and providers to gather information necessary for accurate registration including assigning of appropriate Medical Record Number, scheduling, referral/authorization, point of service payment collection, document collection and arrival/check-in functions. Responds to customer billing and payment inquires as needed. Effectively manages the patient check-in and check-out process from start to finish, which includes identification verification; updating or confirming demographic and insurance information on every patient; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit; collecting patient payment responsibility and accurately preparing end of day reporting or payment reconciliation as needed. Escalating billing inquiries as needed. Accurately scheduling patient appointments. Successful scheduling includes, but not limited to, exhibiting proficiency in appointment scheduling procedures, accurate documentation and routing of messages, scheduling and confirming appointments according to practice guidelines, entering appropriate insurance, performing Key User duties with minimal errors. May be responsible for initiating and validating referrals/authorizations. Regularly displays a proactive approach to customer service by listening to the patient, taking ownership of solutions and is able to accurately identify the need to involve leadership in order to resolve concerns.

The types of opportunities we offer are as follows:

SYSTEM WIDE FLOAT TEAM – Permanent Scripps employees who support long-term assignments, typically 12 weeks in duration.