Patient Service Specialist – OB – Hillcrest

Facility: Scripps Mercy San Diego

Location: San Diego, CA

Career Area: Business Office

Employment Type: Full Time

Shift: Varied

Job ID: 252002155

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Scripps Mercy Hospital has served central and downtown San Diego since 1890 and is the oldest medical center in the county. The San Diego campus is located near the corner of 5th Avenue and Washington Street in Hillcrest.

Scripps Mercy Hospital consists of two campuses in San Diego and Chula Vista.

Scripps Mercy Hospital San Diego’s campus includes the O’Toole Breast Care Center, a 24-hour emergency room that is a Level I Trauma Center, outpatient physical rehabilitation, minimally invasive robotic surgery and our childbirth unit (including a Level II neonatal intensive care unit).

Job Description

This is a benefitted Full Time position with a varied schedule working 12 hour shifts, located at our Scripps Mercy Hospital San Diego in Hillcrest. You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits.

Join a caring team supporting Scripps Mercy Hospital San Diego as a Patient Service Specialist – Obstetrics in the Patient Financial Services department. You’ll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following:

Interacting with patients, payers and providers to gather information necessary for accurate registration including assigning of appropriate Medical Record Number, referral/authorization, point of service payment collection, document collection and arrival/check-in functions.
Receiving and routing messages received in the department appropriately as well as manages customer billing and payment inquires as needed.
Effectively managing the patient check-in and check-out process from start to finish, which includes identification verification; updating or confirming demographic and insurance information on every patient; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit; verifying coverage including benefits, authorization, pre-determination, payer specific policy exclusions or limitations to coverage, collecting any patient responsibility and accurately preparing end of day reporting or payment reconciliation as needed.
Assisting patients with HPE eligibility, discussing payment arrangement options including financial assistance information, providing price estimates.
Regularly displaying a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to accurately identify the need to involve leadership in order to resolve concerns.
Acting as a member of the patient care team by supporting the clinical care staff in the care of the patient.

This is a benefitted Full Time position with a varied schedule working 12 hour shifts, located at our Scripps Mercy Hospital San Diego in Hillcrest. You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits.

Join a caring team supporting Scripps Mercy Hospital San Diego as a Patient Service Specialist – Obstetrics in the Patient Financial Services department. You’ll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following:

Interacting with patients, payers and providers to gather information necessary for accurate registration including assigning of appropriate Medical Record Number, referral/authorization, point of service payment collection, document collection and arrival/check-in functions.
Receiving and routing messages received in the department appropriately as well as manages customer billing and payment inquires as needed.
Effectively managing the patient check-in and check-out process from start to finish, which includes identification verification; updating or confirming demographic and insurance information on every patient; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit; verifying coverage including benefits, authorization, pre-determination, payer specific policy exclusions or limitations to coverage, collecting any patient responsibility and accurately preparing end of day reporting or payment reconciliation as needed.
Assisting patients with HPE eligibility, discussing payment arrangement options including financial assistance information, providing price estimates.
Regularly displaying a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to accurately identify the need to involve leadership in order to resolve concerns.
Acting as a member of the patient care team by supporting the clinical care staff in the care of the patient.

Requirements

Required Qualifications:

Must be able to demonstrate proficiency of computer applications, excellent mathematical skills and ability to handle monies.
Excellent communication and customer service skills.
Strong organizational and analytical skills; innovative with ability to identify and solve problems.
Able to adapt, prioritize and meet deadlines.

Preferred Qualifications:

2 years of experience in customer service or healthcare/medical office environment.
Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG’s, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers.

Position Pay Range: $25.40-$33.15/hour

In compliance with the California Pay Transparency Act, Scripps Health posts the pay range for all jobs. Please note that actual pay will be determined based on relevant experience and internal equity within the pay range. Please also note this range is applicable for employees who reside in California only. A geographical pay differential may be applied for remote employees who reside out of state. Scripps Health strives to ensure that our employees receive equal pay for equal work in line with our commitment to being an equal opportunity employer.

Scripps Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability.

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About Us

At Scripps, we seek dedicated, compassionate people to join our team and make a significant impact on the health of our community and the future of health care. Throughout our five hospital campuses, 30 outpatient centers and clinics, and hundreds of affiliated physician offices throughout the region, each member of our team plays a key role in our life-changing and life-saving mission. Our people and their commitment to the highest standards of care are what define us.

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Join Our Talent Community

Experience an even greater sense of belonging as a member of the Scripps Talent Community. You’ll receive job alerts with new opportunities that match your interests and other relevant information that will aid your career search. You’ll even be able to share openings with friends through social media and email.

Join our Talent Network