Supervisor, Revenue Cycle – Hospital Billing/Insurance Governmental Services
Facility: Scripps Health Corp
Location: San Diego, CA
Career Area: Business Office
Employment Type: Full Time
Shift: Day
Job ID: 252001128
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Scripps Health Administrative Services supports our five hospital campuses, 31 outpatient centers, clinics, emergency rooms, urgent care sites, along with our 17,000 employees, more than 3,000 affiliated physicians and 2,000 volunteers.
Job Description
This is a full-time, benefited leadership position located in San Diego.
Join the Scripps Health team and work alongside passionate caregivers and provide patient-centered healthcare. Receive endless appreciation while you build a rewarding career with one of the most respected healthcare organizations nationwide.
Why join Scripps Health?
AWARD-WINNING WORKPLACE:
- #5 in Fortune Best Workplaces in Health Care 2023
- #78 in 2023 PEOPLE Companies that Care
- #95 in Fortune 100 Best Companies to Work for 2023
- Nearly a quarter of our employees have been with Scripps Health for over 10 years.
Join Scripps Business Services and bring your expertise, compassion, and excellence to all we do.
As Supervisor, Revenue Cycle, you will be responsible for daily operations of the assigned Patient Financials department.
- Be responsible for mentoring/coaching as well as all aspects of performance management of staff.
- Work to ensure appropriate training and technical support is available to staff.
- Oversee and perform quality audits to assure consistency and standardization of procedures and optimizes patient experience.
- Additionally, you will ensure compliance with policies/procedures and standards of care.
- Be actively involved in improvement efforts, workflow design, and validation with input on policies and procedures.
- Play an integral role in managing departmental resources effectively.
- Perform quality audits, providing retraining or action plans as needed to improve accuracy and meet production/patient satisfaction targets.
- Generate and review reports to track performance outcomes, perform root cause analysis to identify performance improvement needs.
- Work with leadership on process improvement, tracks all efforts and outcomes.
- Monitor reports identifying additional process improvement opportunities.
- Assign work based on staffing levels and workload to optimize productivity and meet department standards.
- Communicate with customers, including clinical and non-clinical staff, physicians, and leadership, to manage department operations.
- Additionally, you will provide timely feedback to staff on job performance, improvement, or corrective actions as needed.
- Provide input on and may conduct staff annual performance evaluations.
- Be responsible for keeping abreast of current policies, practices, and procedures and guide staff.
- Assist in urgent situations requiring immediate decision-making.
- You will also be responsible for assisting/preparing staff schedules and managing coverage arrangements to ensure excellent patient care.
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Required Education/Experience/Specialized Skills:
- 3 years experience customer service or healthcare/medical office environment, one of which in a leadership role.
- Must be able to demonstrate proficiency of computer applications, excellent mathematical skills and ability to handle monies.
- Excellent communication and customer service skills.
- Strong organizational and analytical skills; innovative with ability to identify and solve problems.
- Able to adapt, prioritize and meet deadlines.
Preferred Education/Experience/Specialized Skills/Certification:
- Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG’s, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers are preferred.
- Hospital billing/insurance government experience.
- Epic preferred.
In compliance with the California Pay Transparency Act, Scripps Health posts the pay range for all jobs. Please note that actual pay will be determined based on relevant experience and internal equity within the pay range. Please also note this range is applicable for employees who reside in California only. A geographical pay differential may be applied for remote employees who reside out of state. Scripps Health strives to ensure that our employees receive equal pay for equal work in line with our commitment to being an equal opportunity employer.
Scripps Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability.
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About Us
At Scripps, we seek dedicated, compassionate people to join our team and make a significant impact on the health of our community and the future of healthcare. Throughout our five hospital campuses, 30 outpatient centers and clinics, and hundreds of affiliated physician offices throughout the region, each member of our team plays a key role in our life-changing and life-saving mission. Scripps Health is the only San Diego-based company to make Fortune magazine’s 100 Best Places to Work. Our people and their commitment to the highest standards of care are what define us.
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