Coordinator – Patient Relations/Risk Management – Mercy San Diego
Facility: Scripps Mercy San Diego
Location: San Diego, CA
Career Area: Regulatory
Employment Type: Full Time
Shift: Day
Job ID: 252001147
Let’s Get Started
Scripps Mercy Hospital has served central and downtown San Diego since 1890 and is the oldest medical center in the county. The San Diego campus is located near the corner of 5th Avenue and Washington Street in Hillcrest.
Scripps Mercy Hospital consists of two campuses in San Diego and Chula Vista.
Scripps Mercy Hospital San Diego’s campus includes the O’Toole Breast Care Center, a 24-hour emergency room that is a Level I Trauma Center, outpatient physical rehabilitation, minimally invasive robotic surgery and our childbirth unit (including a Level II neonatal intensive care unit).
Job Description
This is a benefitted Full Time, Day Shift position with a Monday – Friday schedule, located at Scripps Mercy San Diego in Hillcrest.
Join the Scripps Health team and work alongside passionate caregivers and provide patient-centered healthcare. Receive endless appreciation while you build a rewarding career with one of the most respected healthcare organizations nationwide.
Why join Scripps Health?
AWARD-WINNING WORKPLACE:
· Selected as one of the 100 Best Places to Work for 2024 by Fortune Magazine and the Great Place to Work Institute for the 16th time. A remarkable achievement as only five healthcare organizations nationwide made the list, and Scripps is the sole healthcare provider in California to be recognized.
· Recognized by Newsweek as one of America’s Greatest Workplaces for Diversity in 2024.
· Nearly a quarter of our employees have been with Scripps Health for over 10 years.
· Ranked 78th in PEOPLE Companies that Care.
· Ranked 95th in Fortune 100 Best Companies to Work for.
Scripps Mercy Hospital serves San Diego’s diverse southern region with two campuses located in Hillcrest and Chula Vista. You will experience the pride and support of being a member of an outstanding team at our Scripps Mercy Hospital where we share a culture of providing excellent care to our patients and each other.
Join a progressive and dynamic team supporting the Risk Management and Patient Relations department as a Coordinator, Patient Relations at Scripps Mercy Hospital San Diego. Working together, you’ll bring your expertise, compassion, and excellence to improve the value and experience we provide to the patients we serve. The ideal candidate will thrive in a diverse, ever-changing environment and enjoys providing world-class customer service.
As a Coordinator – Patient Relations, you will assist with intake of patient/visitor concerns, investigating and following up on these concerns, collaborating with department leadership and with the Risk managers to resolve issues, and helping with California Dept. of Health inquiries. Other duties include:
- Provides risk management services including planning, developing, monitoring, entering and reporting data from the database related to patient relations and privacy disclosures.
- Providing follow up on events and working toward process improvement with the different departments.
- Assisting with claims management including monitoring and resolving patient relations cases in coordination with site risk manager.
- Advocating for concerned patients and family members during or after their stay, or receipt of service in the facility. Listening to issues, investigating concerns, and providing feedback to requesting individual(s).
- Routinely responsible for writing letters and preparing reports.
Preferred Qualifications:
· Bachelor’s degree in behavioral health sciences, or a combination related degree and advocacy experience.
· Experience with regulatory affairs and litigation.
· Conflict resolution training.
· Ability to utilize Excel or other data base and depict graphed information.
· ARM (Associate in Risk Management).
· Four years successful hospital or health care agency advocacy and /or risk management experience.
· Exceptional interpersonal skills, ability to make another individual feel comfortable, ability to inspire confidence quickly.
· Excellent verbal and written skills required.
· Ability to design data collection systems, analyze and trend data and present trends to management staff.
· Demonstrated ability to make independent judgments.
· Word processing and data base experience highly desirable.
· Ability to work with highly confidential materials in a secure and discreet manner required.
In compliance with the California Pay Transparency Act, Scripps Health posts the pay range for all jobs. Please note that actual pay will be determined based on relevant experience and internal equity within the pay range. Please also note this range is applicable for employees who reside in California only. A geographical pay differential may be applied for remote employees who reside out of state. Scripps Health strives to ensure that our employees receive equal pay for equal work in line with our commitment to being an equal opportunity employer.
Scripps Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability.
Similar Jobs
About Us
At Scripps, we seek dedicated, compassionate people to join our team and make a significant impact on the health of our community and the future of healthcare. Throughout our five hospital campuses, 30 outpatient centers and clinics, and hundreds of affiliated physician offices throughout the region, each member of our team plays a key role in our life-changing and life-saving mission. Scripps Health is the only San Diego-based company to make Fortune magazine’s 100 Best Places to Work. Our people and their commitment to the highest standards of care are what define us.
Awards
Awards
