Job Description
At Scripps Health, you will experience the pride, support, and respect of an organization that has been repeatedly recognized as one of the nation’s Top 100 Places to Work.
You’ll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So if you’re open to change, go ahead and unlock your potential.
Join a winning team supporting the General Surgery department as a Patient Service Representative at Scripps Clinic Rancho Bernardo. In this role, you will primarily answer phones, schedule patient appointments, and process referrals and will float to various departments as needed. You’ll be on the front line for creating a positive Scripps Health experience for our patients while being accountable for the following:
- Interacting with patients and providers to gather information for registration. Assigning of Medical Record Number, appointment scheduling, point of service payment collection, document collection and check-out functions.
- Responding to customer billing and payment inquires.
- Escalating billing inquiries as needed.
- Scheduling and confirming appointments according to guidelines, entering appropriate insurance, performing Key User duties with minimal errors.
- Initiating and validating referrals/authorizations.
- Having a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to identify the need to involve leadership to resolve concerns.
This is a benefitted Full Time, Day Shift position with a Monday – Friday schedule from 8AM – 5PM, located at our Scripps Clinic Rancho Bernardo.
$23.92-$30.83/hour
In compliance with the California Pay Transparency Act, Scripps Health posts the pay range for all jobs. Please note that actual pay will be determined based on relevant experience and internal equity within the pay range. Please also note this range is applicable for employees who reside in California only. A geographical pay differential may be applied for remote employees who reside out of state. Scripps Health strives to ensure that our employees receive equal pay for equal work in line with our commitment to being an equal opportunity employer.
Scripps Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability.
This post is also available in:
ims