Patient Logistics Representative
Facility: Scripps Health Corp
Location: San Diego, CA
Career Area: Business Office
Employment Type: Full Time
Shift: Varied
Job ID: 252001538
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Scripps Health Administrative Services supports our five hospital campuses, 31 outpatient centers, clinics, emergency rooms, urgent care sites, along with our 17,000 employees, more than 3,000 affiliated physicians and 2,000 volunteers.
Job Description
This is a full-time, benefited position with a varied shift located in San Diego. This departments shifts are varied which starts from 06:00 – 22:00 but this position would primarily work between 13:30 to 16:00.
Join the Scripps Health team and work alongside passionate caregivers and provide patient-centered healthcare. Receive endless appreciation while you build a rewarding career with one of the most respected healthcare organizations nationwide.
Why join Scripps Health?
AWARD-WINNING WORKPLACE:
- #5 in Fortune Best Workplaces in Health Care 2023
- #78 in 2023 PEOPLE Companies that Care
- #95 in Fortune 100 Best Companies to Work for 2023
- Nearly a quarter of our employees have been with Scripps Health for over 10 years.
The Patient Logistics Representative is responsible for interacting with patients, payers and providers to gather information necessary for accurate registration including assigning of appropriate Medical Record Number, referral/authorization, and proper clinical bed placement of patients within the Scripps Sites utilizing an electronic bed tracking system. Effectively manages the Registration & Unscheduled visit process by: Providing accurate MRN and updating registration, Gathering medical information and generating accounts appropriate for services to be provided, Notifies hospital staff or receiving departments for patients arriving urgently for a procedure or surgery, Determines appropriate facility for placement according to plan benefits and contract status, Obtains and enters authorization and referral numbers where required for direct admissions completes admissions within clinical systems as requested or assigned from various Scripps Sites. Effectively manages Patient Admissions by: Converting accounts per orders upon admission, Utilizing clinical algorithms and patient attributes to evaluate and assign beds for admissions, Identifying and negotiating bed placement with Operations Supervisors, physicians and charge nurses within the facilities, Communicating and managing bed availability by utilizing escalation protocols for bed cleaning and Management involvement. Act as a resource to nurses, doctors, hospital staff and health care facilities. Effectively manages acute patient transfers to Scripps and within Scripps. Communicates with sending facilities to include physicians, clinical staff, patients, families and ambulance providers. Regularly displays a proactive approach to customer service by listening to all parties involved within patient placement and admission, taking ownership of solutions and is able to accurately identify the need to involve leadership in order to resolve concerns. Acts as a member of the patient care team by supporting the clinical care staff in the care of the patient.
Required Experience/Specialized Skills:
- Must be able to demonstrate proficiency of computer applications, to include Microsoft word and Excel.
- Knowledge of and experience in hospital registration (all patient types), healthcare insurance carriers, authorization requirements, patient scheduling, JCAHO guidelines, and general billing office policies and procedures.
- Excellent communication and customer service skills.
- Strong organizational and analytical skills; innovative with ability to identify and solve problems.
- Able to adapt, prioritize and meet deadlines.
Preferred Experience/Education/Course(s)/Training:
- Knowledge of medical terminology.
- Understanding of DRG’s, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers.
- Previous transfer center or bed placement experience.
- 2 years in an acute hospital environment
In compliance with the California Pay Transparency Act, Scripps Health posts the pay range for all jobs. Please note that actual pay will be determined based on relevant experience and internal equity within the pay range. Please also note this range is applicable for employees who reside in California only. A geographical pay differential may be applied for remote employees who reside out of state. Scripps Health strives to ensure that our employees receive equal pay for equal work in line with our commitment to being an equal opportunity employer.
Scripps Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability.
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About Us
At Scripps, we seek dedicated, compassionate people to join our team and make a significant impact on the health of our community and the future of healthcare. Throughout our five hospital campuses, 30 outpatient centers and clinics, and hundreds of affiliated physician offices throughout the region, each member of our team plays a key role in our life-changing and life-saving mission. Scripps Health is the only San Diego-based company to make Fortune magazine’s 100 Best Places to Work. Our people and their commitment to the highest standards of care are what define us.
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