VOICE NETWORK SYSTEMS ANALYST in San Diego, CA at Scripps Corporate Offices

Date Posted: 8/19/2019

Job Snapshot

Job Description



At Scripps Health, you will experience the pride, support and respect of an organization that has been repeatedly recognized as one of the nation’s Top 100 Places to Work.

You’ll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So if you’re open to change, go ahead and unlock your potential.

Join a winning team supporting the Information Services Data Department as a System Analyst. Working together, you’ll bring your technical expertise, compassion and excellence to all we do. The ideal candidate will have strong voice systems experience, thrive in a fast paced environment and enjoy providing world class customer service.



The System Analyst establishes process and procedures for installations, configurations, and maintenance of infrastructure systems in support of business processing requirements. Build, install, upgrade and maintain infrastructure in accordance with established IT policies and procedures. Leads and assists cross functional integrated team to troubleshoot varying complexity level issues across single and multiple environments. Monitors and tunes the system to achieve optimum performance levels. Implement infrastructure enhancements that will improve the reliability and performance of systems. Read, interpret and create technical documentation with peer review and present to peers and key stakeholders. Acts as a liaison and escalation point between customers and vendors to ensure requests, issues and problems are resolved in a timely manner. Conducts routine hardware and software audits of infrastructure to ensure compliance with established standards, policies, and configuration guidelines. Ensure long term requirements of systems operations and administration are included in the overall information systems planning of the organization.



Independently plans, installs, integrates and validates voice network software and hardware solutions. Serves as a resource to less experienced team members on escalated issues of a routine nature. Resolves issues and navigates obstacles to deliver work product. Delivers technical solutions for the voice network LAN/WAN and wireless carrier infrastructure. Participates in the evaluation, development, implementation, integration and administration of internal and external business solutions. Provides insight to management on issues





This position will be providing enterprise-wide technical support. This is a full time, salaried position and offers Scripps Health’s award winning benefit package along with relocation assistance to those that qualify. On-call may be required.




Job Requirements

Required Education/Experience/Specialized Skills:
  • Good critical and analytical thinking and excellent customer service skills.
  • Exhibit excellent written and verbal communication skills.
  • Advanced troubleshooting skills.
  • Excellent organizational and presentation skills.
  • Proficient in computing platforms such as operating systems, virtualization, and cloud services. Solid understanding of scripting concepts.
  • Advanced understanding of Layer 1 concepts. Solid understanding of Layer 2 such as VLANs and IP subnets. Basic understanding of Layer 3 routing and firewalling concepts. Familiar with common TCP ports within the 0-1024 range.


Preferred Education/Experience/Specialized Skills/Certification:
  • Bachelor's degree.
  • 5 years of working knowledge of designing, installing, maintaining and configuring voice network infrastructure and applications specific to Avaya CM6xx or above IP PBX Platform and service providers such as AT&T.
  • Basic understanding of TDM and VoIP architecture and protocols H.323, SIP, RTP, PRI and QOS mechanisms.


Scripps Health is repeatedly named on the Fortune Magazine’s 100 Best Companies to work for, the only San Diego-based company and Becker’s Healthcare Top Hospitals. Scripps Health offers a robust Total Rewards Program designed to compensate and motivate you throughout your career. Scripps Health Total Rewards Program includes a broad range of plans and programs including market competitive pay and performance incentives, health and wellness benefits, financial wellness benefits, work-life resources, learning and development opportunities, and rewards and recognition. Unlock your potential with Scripps Health today.

Scripps Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability.