SUPERVISOR, REVENUE CYCLE - Collections in San Diego, CA at Scripps Corporate Offices

Date Posted: 8/2/2018

Job Snapshot

Job Description

Responsible for daily operations of assigned Patient Accounts department. Responsible for mentoring/coaching as well as all aspects of performance management of staff. Works to ensure appropriate training and technical support is available to staff. Oversees and performs quality audits to assure consistency and standardization of procedures and optimizes patient experience. Ensures compliance with policies/procedures and standards of care. Actively involved in improvement efforts, workflow design and validation with input on policies and procedures. Manages departmental resources effectively. Performs quality audits, providing retraining or action plans as needed to improve accuracy and meet production/patient satisfaction targets. Generates and reviews reports to track performance outcomes, performs root cause analysis to identify performance improvement needs. Works with leadership on process improvement, tracks all efforts and outcomes. Monitors reports to identify additional process improvement opportunities. Assigns work based on staffing levels and work load to optimize productivity and meet department standards. Communicates with customers including clinical and non-clinical staff, physicians and leadership to manage department operations. Provides timely feedback to staff on job performance, improvement or corrective actions as needed. Provides input on and may conduct staff annual performance evaluations. Responsible for keeping abreast of current policies, practices and procedures and provide guidance to staff. Assists in urgent situations requiring immediate decision making. Responsible for assisting/preparing staff schedules and managing coverage arrangements to ensure excellent patient care.

Job Requirements

Required Education/Experience/Specialized Skills: 3 or more years experience customer service or healthcare/medical office environment, one of which in a leadership role. Must be able to demonstrate proficiency of computer applications, excellent mathematical skills and ability to handle monies. Excellent communication and customer service skills. Strong organizational and analytical skills; innovative with ability to identify and solve problems. Able to adapt, prioritize and meet deadlines.

Preferred Education/Experience/Specialized Skills/Certification: Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers are preferred.

Scripps Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability.