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ServiceNow System Administrator in San Diego, CA at Scripps Corporate Offices

Date Posted: 2/28/2019

Job Snapshot

Job Description

At Scripps Health, you will experience the pride, support, respect that has been repeatedly recognized as one of the nation’s Top 100 Places to Work.
You’ll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So if you’re open to change, go ahead and unlock your potential.
We are seeking qualified candidates for the position of a ServiceNow Administrator, responsible for maintaining the stability and usability of the ServiceNow platform. This position supports the development, maintenance and improvement of core ITSM/CSM/ITBM/ITOM processes, through the configuration and development of ServiceNow. This role will interact closely with the ServiceNow team to understand customer and stakeholder requirements for key activities, to ensure alignment with all initiatives, and drive continuous process improvement. This position will also contribute to the development and automation of other processes outside of ITSM.
What are some of the responsibilities the ServiceNow Administrator may have?
  • Assists in the review, design, and improvement of ServiceNow processes and procedures for the effective management and adherence of ServiceNow process areas.
  • Manages and resolves incidents against ServiceNow applications
  • Performs routine maintenance to include performance monitoring and error identification/remediation
  • Responsible for identifying problems, researching solutions, reconfiguring or recoding system to improve system functionality.
  • Analyzes IT business and technical problems, designing, coding, testing, maintaining, supporting, documenting and installing solutions.
  • Manages Update Set creation and migration
  • Plans ServiceNow upgrades and execution
  • Manages ServiceNow instance security
  • Trains IT personnel to ServiceNow processes and tools
  • Communicates process standards to ensure understanding and consistency
  • Works closely with Analysts to understand business stakeholder environment and collect requirements
  • Operates and provides day-to-day administration of the ServiceNow, following defined processes
  • Focuses on KPI measurement, providing a means for gathering and reporting on data
  • Assists in the development and implementation of improvements to the processes and the tools that support them
  • Audits Change Requests, Service Requests, Incidents and other tool generated tickets to ensure compliancy and accuracy
  • Creates and maintains Catalog items
  • Maintains the Definitive Media Library (DML) in accordance with processes
  • Generates periodic and Ad-Hoc reports from ServiceNow regarding status of ITSM performance indicators
This is a Full Time, Salaried position (80 hours Biweekly) and located at our centrally San Diego located Scripps office in Mira Mesa, CA.

Job Requirements

Required Education/Experience/Specialized Skills:
  • Excellent critical and analytical thinking and excellent customer service skills.
  • Exhibit excellent written and verbal communication skills.
  • Advanced troubleshooting and critical thinking skills.
  • Excellent organizational and project management skills.
Preferred Education/Experience/Specialized Skills/Certification
  • Bachelor’s degree in Computer Science or Computer Information Systems, or equivalent of education and experience sufficient to successfully perform the essential functions of the job may be considered.
  • Minimum 3 years’ experience:
    • Working knowledge of ServiceNow
    • Requires knowledge utilizing and configuring ServiceNow to provide customer solutions
    • Experience in Information Technology using ITSM or ITIL best practices
    • Preferred foundational knowledge of agile methodology
    • Preferred experience includes working knowledge of JavaScript, HTML, and CSS
  • ServiceNow System Administration, including but not limited to the following:
    • List/Form/Navigation Pane Updates
    • Catalog Items
    • Workflows
    • Instance Patch Management
    • Creating Tables and Fields
  • Working knowledge of IT Service Management Processes and various reporting tools
  • Demonstrated ability to generate meaningful analysis of Service Management data, asset tracking, CMDB, incident and problem, etc.
  • Requires ability to facilitate meetings
  • Knowledge and use of relevant PC software applications, including Microsoft Office and Microsoft Visio, and skills to use them effectively
  • Demonstrated ability to communicate effectively both verbally and in writing
  • Customer Service oriented and possesses interpersonal skills
  • Detail-oriented and possesses organizing and priority setting skills
  • Demonstrated ability to solve problems and manage conflict with effective solutions
  • Action-oriented and able to drive for results

Scripps Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability.