PATIENT SERVICE SPECIALIST in San Diego, CA at Scripps Memorial Hospital La Jolla

Date Posted: 11/5/2018

Job Snapshot

Job Description

At Scripps Health, you will experience the pride, support, respect sthat has been repeatedly recognized as one of the nation’s Top 100 Places to Work.
 
You’ll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So if you’re open to change, go ahead and unlock your potential.
 
In 2018 Scripps Memorial Hospital La Jolla was ranked No. 1 by U.S. News & World Report for the San Diego region and among the best in the nation in seven specialties. With 444 licensed beds and a Level II Trauma Center we are consistently recognized for quality patient care and we were the first hospital in San Diego to be designated a Magnet Hospital by the American Nursing Association for excellence in patient care.
 
Join a winning team supporting the Patient Financial Services Department as a Patient Service Specialist at Scripps Memorial Hospital La Jolla.  Working together you’ll bring your expertise, compassion, and excellence to all we do. The ideal candidate will thrive in a fast paced environment and enjoy providing world class customer service.
 
The Patient Service Specialist interacts with patients, payers and providers to gather information necessary for accurate registration including assigning of appropriate Medical Record Number, scheduling/re-scheduling, referral/authorization, point of service payment collection, document collection and arrival/check-in functions. Provides a proactive approach to customer service by listening to the patient, taking ownership of solutions and escalates issues as appropriate in order to resolve concerns. Receives and routes messages received in the department appropriately as well as manages customer billing and payment inquires as needed. Effectively manages the patient interaction from start to finish, which may include identification verification; updating or confirming demographic and insurance information on every patient; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit; verifying coverage including benefits, authorization, pre-determination, payer specific policy exclusions or limitations to coverage, collecting any patient responsibility and accurately preparing end of day reporting or payment reconciliation as needed.
 
The Patient Service Specialist assists patients with HPE eligibility, discussing payment arrangement options including financial assistance information, providing price estimates. Responsible for accurately scheduling and re-scheduling patient appointments. Successful scheduling includes, but not limited to, exhibiting proficiency in appointment scheduling procedures, accurate documentation and routing of messages, scheduling and confirming appointments according to practice guidelines, entering appropriate insurance, initiating authorizations and referrals, performing Key User duties with minimal errors. May coordinate scheduling, meeting and travel planning needs, department communication as needed. May assist in gathering necessary reports, statistics, and outcomes for the department as needed.
 
This is a Part Time, 8 Hour Varied shift position to include Weekends, located at Scripps Memorial Hospital La Jolla.  Candidate must be flexible and have the ability to adapt to rapid change.

Job Requirements

Required Experience/Specialized Skills:
  • Must be able to demonstrate proficiency of computer applications.
  • Excellent mathematical skills and ability to handle monies.
  • Excellent communication and customer service skills.
  • Strong organizational and analytical skills; innovative with ability to identify and solve problems.
  • Ability to adapt, prioritize, and meet deadlines.
Required Education/Course(s)/Training:
  • High School graduate or equivalent.
 
Preferred Education/Experience/Specialized Skills/Certification:
  • Two (2) year’s experience in customer service or healthcare/medical office environment.
  • Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPCS Codes and Modifiers.
Scripps Health is repeatedly named on the Fortune Magazine’s 100 Best Companies to work for, the only San Diego-based company and Becker’s Healthcare Top Hospitals. Scripps Health offers a robust Total Rewards Program designed to compensate and motivate you throughout your career. Scripps Health Total Rewards Program includes a broad range of plans and programs including market competitive pay and performance incentives, health and wellness benefits, financial wellness benefits, work-life resources, learning and development opportunities, and rewards and recognition. Unlock your potential with Scripps Health today
 
Scripps Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability.