PATIENT SERVICE REPRESENTATIVE in San Diego, CA at Scripps Coastal Medical Center - Oceanside

Date Posted: 7/25/2018

Job Snapshot

Job Description



At Scripps Health, you will experience the pride, support, respect that has been repeatedly recognized as one of the nation’s Top 100 Places to Work.
 
You’ll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So if you’re open to change, go ahead and unlock your potential.

Scripps Coastal Medical Center makes it easy and convenient for our patients to receive the best health care in San Diego and you are an integral part. Our doctors are the 'got to' experts for the San Diego community.

Scripps Coastal Medical Center in Oceanside provides expert primary care, pediatrics and specialty care services in a state-of-the-art facility. Conveniently located off Highway 76 near Mission San Luis Rey, our doctors provide care to a number of communities throughout the region, including Bonsall, Fallbrook, Oceanside and Temecula.

This position will be supporting the Scripps Coastal Medical Center Call Center initiatives and will report up through the leadership team at Oceanside in an effort to begin the centralization of the team.

The Patient Service Representative is vital in providing direct access to our patients for appointment scheduling throughout various Scripps Coastal Medical Center locations.

The Patient Service Representative is responsible for interacting with patients, payers and providers to gather information necessary for accurate registration including assigning of appropriate Medical Record Number, scheduling, referral/authorization, point of service payment collection, document collection and arrival/check-in functions. Responds to customer billing and payment inquires as needed. Effectively manages the patient check-in and check-out process from start to finish, which includes identification verification; updating or confirming demographic and insurance information on every patient; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit; collecting patient payment responsibility and accurately preparing end of day reporting or payment reconciliation as needed. Escalating billing inquiries as needed. Accurately scheduling patient appointments. Successful scheduling includes, but not limited to, exhibiting proficiency in appointment scheduling procedures, accurate documentation and routing of messages, scheduling and confirming appointments according to practice guidelines, entering appropriate insurance, performing Key User duties with minimal errors. May be responsible for initiating and validating referrals/authorizations. Regularly displays a proactive approach to customer service by listening to the patient, taking ownership of solutions and is able to accurately identify the need to involve leadership in order to resolve concerns.

This is a full time position with varied shifts.

Job Requirements

Required:
  • Must be able to demonstrate proficiency of computer applications, excellent mathematical skills and ability to handle monies
  • Excellent communication and customer service skills
  • Strong organizational and analytical skills; innovative with ability to identify and solve problems


Preferred:
  • 1 year experience customer service or healthcare/medical office environment
  • Able to adapt, prioritize and meet deadlines
  • Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers.

Scripps Health is repeatedly named on the Fortune Magazine’s 100 Best Companies to work for, the only San Diego-based company and Becker’s Healthcare Top Hospitals. Scripps Health offers a robust Total Rewards Program designed to compensate and motivate you throughout your career. Scripps Health Total Rewards Program includes a broad range of plans and programs including market competitive pay and performance incentives, health and wellness benefits, financial wellness benefits, work-life resources, learning and development opportunities, and rewards and recognition. Unlock your potential with Scripps Health today.

Scripps Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability.