This site uses cookies. To find out more, see our Cookies Policy

Patient Service Representative in San Diego, CA at Scripps Corporate Offices

Date Posted: 5/23/2019

Job Snapshot

Job Description

An Evergreen Requisition is a posting for positions Scripps Health hires for throughout the year. It is a way for Scripps Health to build a network of qualified, interested candidates for a specific job function in order to expedite the hiring process when there is a need to fill that type of role. By applying to an Evergreen Requisition, you are expressing your interest for a particular job function within Scripps Health.
At Scripps Health, you will experience the pride, support, respect that has been repeatedly recognized as one of the nation’s Top 100 Places to Work.
You’ll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So if you’re open to change, go ahead and unlock your potential.
Join a winning team as a Patient Service Representative supporting our Family Practice Clinic located in Encinitas. This role is essential in interacting with patients and providers to gather necessary information for accurate registration and scheduling new patients to our Clinic. You will experience the pride, and support of being a member of an outstanding team at our Encinitas site where we share a culture of providing excellent care to our patients and each other. The ideal candidate will enjoy working in a fast paced environment serving our patients with world class customer service while being responsible for the following:
  • Interacting with patients and providers to gather information for accurate registration, and appointment scheduling.
  • Provide excellent support to our multiple providers
  • Perform check-in duties, assisting a high volume of patients daily
  • Scheduling and confirming appointments according to guidelines, entering appropriate insurance, performing Key User duties with minimal errors.
  • Having a proactive approach to customer service by listening to the patient, taking ownership of solutions and is able to identify the need to involve leadership in order to resolve concerns.
This is a Full Time position and is located at our Encinitas clinic. Hours Monday – Friday 8:00am – 5:00pm (must be willing to work 7:00am – 7:00pm when needed). Will have a rotating schedule for weekend shifts 9:00am - 1:00pm.

Job Requirements

Required Education/Experience/Specialized Skills:
  • Must be able to demonstrate proficiency of computer applications, excellent mathematical skills and ability to handle monies.
  • Excellent communication and customer service skills.
  • Previous patient check-in, check-out
  • Strong organizational and analytical skills; innovative with ability to identify and solve problems.
Preferred Education/Experience/Specialized Skills/Certification:
  • 1 year of experience customer service or healthcare/medical office environment preferred.
  • Previous experience working in Family Medicine
  • Previous Patient Registration and/or Scheduling experience.
  • Able to adapt, prioritize and meet deadlines.
  • Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers.
Scripps Health is repeatedly named on the Fortune Magazine’s 100 Best Companies to work for, the only San Diego-based company and Becker’s Healthcare Top Hospitals. Scripps Health offers a robust Total Rewards Program designed to compensate and motivate you throughout your career. Scripps Health Total Rewards Program includes a broad range of plans and programs including market competitive pay and performance incentives, health and wellness benefits, financial wellness benefits, work-life resources, learning and development opportunities, and rewards and recognition. Unlock your potential with Scripps Health today.

Scripps Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability.