PATIENT SERVICE REPRESENTATIVE - Systemwide Float Pool in San Diego, CA at Scripps Systemwide Resource Services

Date Posted: 6/9/2019

Job Snapshot

Job Description

This position will be for our system-wide float pool and will require being able to travel to all Scripps locations as needed.
At Scripps Health, you will experience the pride, support, respect that has been repeatedly recognized as one of the nation’s Top 100 Places to Work.
You’ll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So if you’re open to change, go ahead and unlock your potential.
Staffing to maintain our commitment to patient-centered care is paramount at Scripps. The Scripps System Resource Services (SSRS) manages clinical and non-clinical staff who step in where additional care or resources are needed, to support both the unit and patient needs. SSRS employees are highly trained professionals who float throughout the system on a full-time, part-time, or casual basis to provide staffing coverage where additional support is needed.
SSRS is a great place to work for those individuals who enjoy a variety of health care environments, continued learning and growth opportunities, flexibility incentives and unique scheduling options.

  • The PSR is responsible for interacting with patients, payers and providers to gather information necessary for accurate registration including assigning of appropriate Medical Record Number, scheduling, referral/authorization, point of service payment collection, document collection and arrival/check-in functions.
  • Responds to customer billing and payment inquires as needed.
  • Effectively manages the patient check-in and check-out process from start to finish, which includes identification verification; updating or confirming demographic and insurance information on every patient; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit; collecting patient payment responsibility and accurately preparing end of day reporting or payment reconciliation as needed.
  • Escalating billing inquiries as needed.
  • Accurately scheduling patient appointments.
  • Successful scheduling includes, but not limited to, exhibiting proficiency in appointment scheduling procedures, accurate documentation and routing of messages, scheduling and confirming appointments according to practice guidelines, entering appropriate insurance, performing Key User duties with minimal errors.
  • May be responsible for initiating and validating referrals/authorizations.
  • Regularly displays a proactive approach to customer service by listening to the patient, taking ownership of solutions and is able to accurately identify the need to involve leadership in order to resolve concerns.

Job Requirements

Required Education/Experience/Specialized Skills:
  • Must be able to demonstrate proficiency of computer applications, excellent mathematical skills and ability to handle monies.
  • Excellent communication and customer service skills.
  • Strong organizational and analytical skills; innovative with ability to identify and solve problems.
Preferred Education/Experience/Specialized Skills/Certification: 
  • 2 or more years experience patient accounts experience preferred.
  • Able to adapt, prioritize and meet deadlines.
  • Knowledge of medical terminology,
  • commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers.
Scripps Health is repeatedly named on the Fortune Magazine’s 100 Best Companies to work for, the only San Diego-based company and Becker’s Healthcare Top Hospitals. Scripps Health offers a robust Total Rewards Program designed to compensate and motivate you throughout your career. Scripps Health Total Rewards Program includes a broad range of plans and programs including market competitive pay and performance incentives, health and wellness benefits, financial wellness benefits, work-life resources, learning and development opportunities, and rewards and recognition. Unlock your potential with Scripps Health today.

Scripps Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability.