PATIENT SERVICE REPRESENTATIVE LEAD in San Diego, CA at Scripps Coastal Medical Center - Oceanside

Date Posted: 9/5/2018

Job Snapshot

Job Description

At Scripps Health, you will experience the pride, support, respect that has been repeatedly recognized as one of the nation’s Top 100 Places to Work.
You’ll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So if you’re open to change, go ahead and unlock your potential.

Scripps Coastal Medical Center in Oceanside provides expert primary care, pediatrics and specialty care services in a state-of-the-art facility. Conveniently located off Highway 76 near Mission San Luis Rey, our doctors provide care to a number of communities throughout the region, including Bonsall, Fallbrook, Oceanside and Temecula. The Patient Service Representative Lead will be responsible for providing a high level of support to our patients and staff from a non-clinical perspective.  The team at Oceanside is proud to provide comprehensive primary care to make a difference and have a positive impact in the way health care is delivered. The team at Oceanside works in a structured, supportive environment so they may focus on connecting with each of their patients.

The Patient Service Representative Lead is responsible for assisting with daily department operations including training, technical support, mentoring and performance management of staff. Performs quality audits and works towards assurance of consistency and standardization of procedures. Responsible for managing departmental resources. Responsible for keeping abreast of current policies, practices and procedures and provide guidance to staff. Assists in urgent situations requiring immediate decision making. Responsible for assisting/preparing staff schedules and managing coverage arrangements to ensure excellent patient care. Provides department orientation and training including assessments and annual education competencies are completed. Provides feedback for consideration on staffs annual performance evaluations, as well as verbal and written input to leadership regarding job performance, improvement and corrective action in a timely manner. Provides input to new employee hiring. Assists manager with timekeeping editing as needed. Responsible for managing access related workflows and ensuring benchmarks are met and end of day reconciliation is accurate. Engages in patient Check-in, Check-out, scheduling, as well as billing coordination to provide technical and leadership support as needed. Communications with customers including clinical and non-clinical staff, physicians and leadership to assist in managing department operations. Provides appropriate resolution to patient complaints. Fulfills coordinator duties as needed. Leads performance improvement projects and maintains employee and department productivity reports. Acts as the department manager/supervisor in their absence. Performs other duties as assigned.

This is a full time position with varied shifts.

Job Requirements

  • One year of Customer/Patient Service experience in a healthcare setting
  • Must be able to demonstrate proficiency of computer applications, excellent mathematical skills and ability to handle monies
  • Excellent communication and customer service skills
  • Strong organizational and analytical skills; innovative with ability to identify and solve problems
  • Able to adapt, prioritize and meet deadlines 


  • Two years of Customer/Patient Service experience in a healthcare setting
  • Previous training experience and leadership skills
  • Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers
Scripps Health is repeatedly named on the Fortune Magazine’s 100 Best Companies to work for, only San Diego-based company and Becker’s Healthcare Top Hospitals. Scripps Health offers a robust Total Rewards Program designed to compensate and motivate you throughout your career. Scripps Health Total Rewards Program includes a broad range of plans and programs including market competitive pay and performance incentives, health and wellness benefits, financial wellness benefits, work-life resources, learning and development opportunities, and rewards and recognition. Unlock your potential with Scripps Health today.

Scripps Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability.