Patient Service Representative - Family Practice in San Diego, CA at Scripps Clinic - Carmel Valley

Date Posted: 8/13/2019

Job Snapshot

Job Description

At Scripps Health, you will experience the pride, support, and respect that has been repeatedly recognized as one of the nation’s Top 100 Places to Work.

You’ll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So if you’re open to change, go ahead and unlock your potential.

Join a winning team supporting the Family Practice department as a Patient Service Representative at our Scripps Clinic Carmel Valley location. The ideal candidate will thrive in a high patient volume environment and enjoy working and learning in a variety of areas with heavy call volumes, greeting of patients, and checking in/checking out our patients. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for the following:
  • Interacting with patients and providers to gather information for accurate registration. Assigning of Medical Record Number, appointment scheduling, point of service payment collection, document collection and check-out functions.
  • Responding to customer billing and payment inquires.
  • Effectively managing the check-out process, which includes identification verification; confirming demographic and insurance information; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit and accurately preparing end of day reporting or payment reconciliation.
  • Scheduling and confirming appointments and entering appropriate insurance.
  • Initiating and validating referrals/authorizations.
  • Having a proactive approach to customer service by listening to the patient, taking ownership of solutions and is able to identify the need to involve leadership in order to resolve concerns.
This is a Full Time, Varied benefitted position located at Scripps Clinic Carmel Valley. This position will be primarily Monday – Friday, with one Saturday shift every three months. The hours for this role will be either 8AM-5PM or 10AM-7PM based off of department needs.

Job Requirements


Required Education/Experience/Specialized Skills/Certifications:

  • Must be able to demonstrate proficiency of computer applications, excellent mathematical skills and ability to handle monies.
  • Excellent communication and customer service skills.
  • Strong organizational and analytical skills; innovative with ability to identify and solve problems.

Preferred Education/Experience/Specialized Skills/Certifications:

  • 2 or more years of experience in customer service or healthcare/medical office environment preferred.
  • Previous experience with EPIC.
  • Able to adapt, prioritize and meet deadlines.
  • Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers.


Scripps Health is repeatedly named on the Fortune Magazine’s 100 Best Companies to work for, the only San Diego-based company, and Becker’s Healthcare Top Hospitals. Scripps Health offers a robust Total Rewards Program designed to compensate and motivate you throughout your career. Scripps Health Total Rewards Program includes a broad range of plans and programs including market competitive pay and performance incentives, health and wellness benefits, financial wellness benefits, work-life resources, learning and development opportunities, and rewards and recognition. Unlock your potential with Scripps Health today.



Scripps Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability.