Patient Service Representative - Dermatology in San Diego, CA at Scripps Clinic - Carmel Valley

Date Posted: 7/11/2019

Job Snapshot

Job Description



At Scripps Health, you will experience the pride, support, respect that has been repeatedly recognized as one of the nation’s Top 100 Places to Work.

You’ll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So if you’re open to change, go ahead and unlock your potential.

This Patient Service Representative supports our Dermatology department and is responsible for providing a high quality patient experience and managing a high volume of patient calls for about 3 providers. This position will be cross trained in Laser cosmetic Dermatology as well and has about 120 patients a day. You will experience the pride, and support of being a member of an outstanding team at our Carmel Valley clinic where we share a culture of providing excellent care to our patients and each other. This position will be in the back office, scheduling appointments and procedures and processes referrals. You'll be creating a positive Scripps Health experience for our patients while being responsible for the following:


  • Interacting with patients, payers and providers to gather information necessary for accurate registration including assigning of appropriate Medical Record Number, scheduling, referral/authorization, payment collection, document collection and arrival/check-in functions.
  • Responding to customer billing and payment inquires.
  • Effectively managing the patient check-in and check-out process from start to finish, which includes identification verification; updating or confirming demographic and insurance information on every patient; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit; collecting patient payment responsibility and accurately preparing end of day reporting or payment reconciliation as needed.
  • Escalating billing inquiries as needed.
  • Accurately scheduling patient appointments. Successful scheduling includes, but not limited to, exhibiting proficiency in appointment scheduling procedures, accurate documentation and routing of messages, scheduling and confirming appointments according to practice guidelines, entering appropriate insurance, performing Key User duties with minimal errors.
  • Initiating and validating referrals/authorizations.
  • Having a proactive approach to customer service by listening to the patient, taking ownership of solutions and is able to accurately identify the need to involve leadership in order to resolve concerns.


This is a Full Time position and is located at our Carmel Valley Clinic. The work schedule is Monday – Friday, 8am – 5pm.


Job Requirements

Required Education/Experience/Specialized Skills:
  • Must be able to demonstrate proficiency of computer applications, excellent mathematical skills and ability to handle monies.
  • Excellent communication and customer service skills.
  • Strong organizational and analytical skills; innovative with ability to identify and solve problems.
Preferred Education/Experience/Specialized Skills/Certification:
  • 1 or more years of experience customer service or healthcare/medical office environment preferred.
  • Prior patient scheduling experience.
  • Able to adapt, prioritize and meet deadlines.
  • Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers.
Scripps Health is repeatedly named on the Fortune Magazine’s 100 Best Companies to work for, the only San Diego-based company and Becker’s Healthcare Top Hospitals. Scripps Health offers a robust Total Rewards Program designed to compensate and motivate you throughout your career. Scripps Health Total Rewards Program includes a broad range of plans and programs including market competitive pay and performance incentives, health and wellness benefits, financial wellness benefits, work-life resources, learning and development opportunities, and rewards and recognition. Unlock your potential with Scripps Health today.


Scripps Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability.