Patient Service Representative - Call Center in San Diego, CA at Scripps Coastal Medical Center - Solano Beach

Date Posted: 6/30/2019

Job Snapshot

Job Description

At Scripps Health, you will experience the pride, support, and respect that has been repeatedly recognized as one of the nation’s Top 100 Places to Work.

You’ll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So if you’re open to change, go ahead and unlock your potential.

The Scripps Coastal Medical Center in Solana Beach is located in sunny San Diego, CA and minutes from our beautiful beaches and central to the Solana Beach San Diego community near the freeway. You will experience the pride, and support of being a member of an outstanding team at our Solana Beach clinic where we share a culture of providing excellent care to our patients and each other. As a Patient Service Representative in this call center department you will be part of a team that makes an average of 60-80 calls a day.

You will experience the pride, and support of being a member of an outstanding team at our Solana Beach site where we share a culture of providing excellent care to our patients and each other. The ideal candidate will enjoy serving our patients with world class customer service while being responsible for the following:
  • Interacting with patients and providers to gather information for accurate registration. Assigning of Medical Record Number, appointment scheduling, point of service payment collection, document collection and check-out functions.
  • Responding to customer billing and payment inquires.
  • Effectively managing the check-out process, which includes identification verification; confirming demographic and insurance information; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit and accurately preparing end of day reporting or payment reconciliation.
  • Escalating billing inquiries as needed.
  • Scheduling and confirming appointments according to guidelines, entering appropriate insurance, performing Key User duties with minimal errors.
  • Initiating and validating referrals/authorizations.
  • Having a proactive approach to customer service by listening to the patient, taking ownership of solutions and is able to identify the need to involve leadership in order to resolve concerns.
This Full Time position has a Monday through Friday work schedule and located in Solana Beach.



Job Requirements



Required Qualifications:

  • Must be able to demonstrate proficiency of computer applications, excellent mathematical skills and ability to handle monies.
  • Excellent communication and customer service skills.
  • Strong organizational and analytical skills; innovative with ability to identify and solve problems.

Preferred Qualifications:

  • 1 year experience customer service or healthcare/medical office environment preferred.
  • Previous experience with Epic
  • Able to adapt, prioritize and meet deadlines.
  • Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers.

Scripps Health is repeatedly named on the Fortune Magazine’s 100 Best Companies to work for, only San Diego-based company and Becker’s Healthcare Top Hospitals. Scripps Health offers a robust Total Rewards Program designed to compensate and motivate you throughout your career. Scripps Health Total Rewards Program includes a broad range of plans and programs including market competitive pay and performance incentives, health and wellness benefits, financial wellness benefits, work-life resources, learning and development opportunities, and rewards and recognition. Unlock your potential with Scripps Health today.

Scripps Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability.