PATIENT RELATIONS COORDINATOR - RISK MANAGEMENT in San Diego, CA at Scripps Memorial Hospital Encinitas

Date Posted: 11/5/2018

Job Snapshot

Job Description

Change Lives, Starting With Yours.
 
At Scripps Health, you will experience the pride, support, respect that has been repeatedly recognized as one of the nation’s Top 100 Places to Work.  You’ll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So if you’re open to change, go ahead and unlock your potential.
 
Scripps Memorial Hospital Encinitas has served the growing communities of San Diego’s coastal North County since 1978. We offer a full range of clinical and surgical services, including North County’s first Primary Stroke Center, a regionally recognized brain injury program, state-of-the-art imaging center, 24-hour emergency room care and award-winning OB-GYN, maternal health and infant health services.
 
As Coordinator Patient Relations - Risk Management you will provide risk management services including planning, developing, monitoring, entering and reporting data from the database related to patient relations and privacy disclosures. You'll play an integral role by following up on events and working toward process improvement with the different departments. You will assist with claims management including monitoring and resolving patient relations cases in coordination with site risk manager. Be an advocate for concerned patient and family members during or after their stay, or receipt of service in the facility. Listen to issues, investigates concerns, and provides feedback to requesting individual(s). You will routinely be responsible for writing letters and preparing reports to support this role.
 
Your time will be split visiting with Patients and their families 'patient  advocacy', complaint resolution and privacy event follow up.
 
This is a Full Time, Salaried position located at Scripps Memorial Hospital Encinitas.

Job Requirements

Required Education/Experience/Specialized Skills:
  • Associates of Science degree.
  • Additional training or education in behavioral health, patient advocacy and /or risk management.
  • Work experience in a medical environment and demonstrated understanding of medical terminology.
  • Word processing skills and ability to write letters on behalf of the organization.
  • Four years successful hospital or health care agency advocacy and /or risk management experience required.
  • Exceptional interpersonal skills, ability to make another individual feel comfortable, ability to inspire confidence quickly.
  • Excellent verbal and written skills required.
  • Ability to design data collection systems, analyze and trend data and present trends to management staff.
  • Demonstrated ability to make independent judgments.
  • Word processing and data base experience highly desirable.
  • Ability to work with highly confidential materials in a secure and discreet manner required.
Preferred Education/Experience/Specialized Skills/Certification:
  • Bachelor's degree in behavioral health sciences, or a combination related degree and advocacy experience.
  • Experience with regulatory affairs and litigation.
  • Conflict resolution training.
  • Ability to utilize Excel or other data base and depict graphed information. ARM (Associate in Risk Management).
 
Required Education/Experience/Specialized Skills:
  • Associate's degree plus five years applicable clinical experience, two of which in a leadership role.
  • Requires excellent skills in communication, problem-solving, team development, planning and follow-through.
  • Ability to exercise the authority and responsibility for assigned services based on the scope of the organization and complexity of patient care.
  • Graduate of an accredited program
Required Certification/Registration:
  • Maintains current California RN license.
  • Current American Heart Association Healthcare Provider BLS certification or American Red Cross BLS/AED for the Professional Rescuer and all competencies/certifications required of the charge RN on the unit.
Preferred Education/Experience/Specialized Skills/Certification:
  • Bachelor's/Master's degree or MSN preferred. Certification in area of specialty preferred if applicable.
 
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Scripps Health is repeatedly named on the Fortune Magazine’s 100 Best Companies to work for, only San Diego-based Company and Becker’s Healthcare Top Hospitals. Scripps Health offers a robust Total Rewards Program designed to compensate and motivate you throughout your career. Scripps Health Total Rewards Program includes a broad range of plans and programs including market competitive pay and performance incentives, health and wellness benefits, financial wellness benefits, work-life resources, learning and development opportunities, and rewards and recognition. Unlock your potential with Scripps Health today.
 
Scripps Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability.