LEAD, REVENUE CYCLE in San Diego, CA at Scripps Mercy Hospital San Diego

Date Posted: 11/8/2018

Job Snapshot

Job Description

At Scripps Health, you will experience the pride, support, respect that has been repeatedly recognized as one of the nation’s Top 100 Places to Work.
You’ll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So if you’re open to change, go ahead and unlock your potential.
Scripps Mercy Hospital is San Diego’s longest established hospital, and the only Catholic medical center -- with campuses in San Diego and Chula Vista.  Our team of highly skilled and engaged health professionals provide exceptional patient care which we describe as the “Mercy style of care.”  We believe that the mind, body and spirit each play an integral part in the healing process, and we care for our patients and each other with that philosophy in mind.
Join the Patient Financial Services Department as a Lead, Revenue Cycle (for Obstetrics) at Scripps Mercy Hospital San Diego.  Working together, you’ll bring your expertise, compassion and excellence to all we do. The ideal candidate will have past Obstetrics experience in a hospital setting. 
The Lead, Revenue Cycle (Obstetrics) will be responsible for assisting with daily department operations including training, technical support, mentoring and performance management of staff. Performs quality audits and works towards assurance of consistency and standardization of procedures. Responsible for managing departmental resources. Responsible for keeping abreast of current policies, practices and procedures and provide guidance to staff. Assists in urgent situations requiring immediate decision making. Responsible for assisting/preparing staff schedules and managing coverage arrangements to ensure excellent patient care. Provides department orientation and training including assessments and annual education competencies are completed. Provides feedback for consideration on staffs annual performance evaluations, as well as verbal and written input to leadership regarding job performance, improvement and corrective action in a timely manner. Provides input to new employee hiring. Assists manager with timekeeping editing as needed. Responsible for managing access related workflows and ensuring benchmarks are met and end of day reconciliation is accurate. Engages in patient Check-in, Check-out, scheduling, as well as billing coordination to provide technical and leadership support as needed. Communications with customers including clinical and non-clinical staff, physicians and leadership to assist in managing department operations. Provides appropriate resolution to patient complaints. Fulfills coordinator duties as needed. Leads performance improvement projects and maintains employee and department productivity reports. Acts as the department manager/supervisor in their absence. Performs other duties as assigned.
This is a Full Time 10 hour position (80 hours per bi-weekly pay period) located at Scripps Mercy Hospital San Diego.

Job Requirements

Required Education/Experience/Specialized Skills:
  • One year of Customer/Patient Service experience in a healthcare setting.
  • Must be able to demonstrate proficiency of computer applications, excellent mathematical skills and ability to handle monies.
  • Excellent communication and customer service skills.
  • Strong organizational and analytical skills; innovative with ability to identify and solve problems.
  • Able to adapt, prioritize and meet deadlines.
  • Innovative with the ability to identify and solve problems.
Preferred Education/Experience/Specialized Skills/Certification:
  • Three to Five years of Customer/Patient Service experience in a hospital setting.
  • Previous training experience and leadership skills.
  • Experience in obstetrics, preferably in a hospital setting.
  • Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers
Scripps Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability.