LEAD, REVENUE CYCLE - Patient Financials - Full-Time - Day in San Diego, CA at Scripps Green Hospital

Date Posted: 4/27/2018

Job Snapshot

Job Description

Responsible for assisting with daily department operations including training, technical support, mentoring and performance management of staff. Performs quality audits and works towards assurance of consistency and standardization of procedures. Responsible for managing departmental resources. Responsible for keeping abreast of current policies, practices and procedures and provide guidance to staff. Assists in urgent situations requiring immediate decision making. Responsible for assisting/preparing staff schedules and managing coverage arrangements to ensure excellent patient care. Provides department orientation and training including assessments and annual education competencies are completed. Provides feedback for consideration on staffs annual performance evaluations, as well as verbal and written input to leadership regarding job performance, improvement and corrective action in a timely manner. Provides input to new employee hiring. Assists manager with timekeeping editing as needed. Responsible for managing access related workflows and ensuring benchmarks are met and end of day reconciliation is accurate. Engages in patient Check-in, Check-out, scheduling, as well as billing coordination to provide technical and leadership support as needed. Communications with customers including clinical and non-clinical staff, physicians and leadership to assist in managing department operations. Provides appropriate resolution to patient complaints. Fulfills coordinator duties as needed. Leads performance improvement projects and maintains employee and department productivity reports. Acts as the department manager/supervisor in their absence. Performs other duties as assigned.

Job Requirements

Required Education/Experience/Specialized Skills: Minimum of two (2) years Customer/Patient Service experience in a healthcare setting. Must be able to demonstrate proficiency of computer applications, excellent mathematical skills and ability to handle monies. Excellent communication and customer service skills. Strong organizational and analytical skills; innovative with ability to identify and solve problems. Able to adapt, prioritize and meet deadlines.

Knowledge of medical terminology, commercial and government health insurance and billing guidelines.

Preferred Education/Experience/Specialized Skills/Certification: Previous training experience and leadership skills highly preferred. Knowledge of ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers

Scripps Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability.