LEAD, PATIENT SERVICE - Laser and Cosmetic Dermatology (CV) - Full Time - Day in San Diego, CA at Scripps Clinic - Carmel Valley

Date Posted: 5/16/2018

Job Snapshot

Job Description

  • Just off the 56 freeway near I-5, a nice balance between coast and inland areas, the Carmel Valley location is not far from most destinations in the county. It is also one of the newer (and larger) clinics in the system. Scripps Clinic is San Diego’s first choice for exceptional primary care and highly specialized care, offering a comprehensive range of medical and surgical services that are nationally recognized for quality, excellence and innovation.
    • Experts in primary care medicine, including pediatrics
    • More than 20 medical and surgical specialties, including allergy, cardiology, dermatology, obstetrics and gynecology, ophthalmology and optometry, orthopedics, podiatry and rheumatology
    • An on-site ambulatory surgery center
    • An on-site lab
    • On-site radiology services, including Saturday hours for mammography and MRI
    • Free, ample parking
    • Free Wi-Fi
    • Access to the Scripps Health network for additional specialty or hospital care
  • The Patient Service Lead is an model of exceptional customer service and first impressions for the department.
    Responsible for assisting with daily department operations including training, technical support, mentoring and performance management of staff. Performs quality audits and works towards assurance of consistency and standardization of procedures. Responsible for managing departmental resources. Responsible for keeping abreast of current policies, practices and procedures and provide guidance to staff. Assists in urgent situations requiring immediate decision making. Responsible for assisting/preparing staff schedules and managing coverage arrangements to ensure excellent patient care. Provides department orientation and training including assessments and annual education competencies are completed. Provides feedback for consideration on staffs annual performance evaluations, as well as verbal and written input to leadership regarding job performance, improvement and corrective action in a timely manner. Provides input to new employee hiring. Assists manager with timekeeping editing as needed. Responsible for managing access related workflows and ensuring benchmarks are met and end of day reconciliation is accurate. Engages in patient Check-in, Check-out, scheduling, as well as billing coordination to provide technical and leadership support as needed. Communications with customers including clinical and non-clinical staff, physicians and leadership to assist in managing department operations. Provides appropriate resolution to patient complaints. Fulfills coordinator duties as needed. Leads performance improvement projects and maintains employee and department productivity reports. Acts as the department manager/supervisor in their absence. Performs other duties as assigned.

    Job Requirements

    Required Education/Experience/Specialized Skills: One or more years of Customer/Patient Service experience in a healthcare setting. Must be able to demonstrate proficiency of computer applications, excellent mathematical skills and ability to handle monies. Excellent communication and customer service skills. Strong organizational and analytical skills; innovative with ability to identify and solve problems. Able to adapt, prioritize and meet deadlines

    Preferred Education/Experience/Specialized Skills/Certification:
    • Two years of Customer/Patient Service experience in a healthcare.
    • One or more years of Cosmetic Dermatology or General Dermatology scheduling, back-office clerical and training experience preferred.
    • Previous training experience and leadership skills.
    • Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers.

      Scripps Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability.