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Health Resources Referral Coordinator - La Jolla in San Diego, CA at Scripps Corporate Offices

Date Posted: 6/7/2019

Job Snapshot

Job Description

Change lives, starting with yours.

At Scripps Health, you will experience the pride, support, and respect of an organization that has been repeatedly recognized as one of the nation’s Top 100 Places to work.

You’ll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So if you’re open to change, go ahead and unlock your potential.

As Health Resources Referral Coordinator, you will participate in the daily operations of 1-800-SCRIPPS Call Center. Serve as the front line and is often the first contact with customers. Provides customers with physician referrals and appointments to Scripps affiliated physicians. Provide customers with class, CPR, support group, special event and screening information and registration. Identifies caller needs and provides appropriate service referrals to departments and programs within Scripps, affiliated organizations and community partners.

Additionally, you will promote Scripps and its affiliated physicians and provides an excellent customer service environment so customers want to affiliate and retain their loyalty with Scripps. Utilize complex, relational computerized physician and class database. Mail out health education and fulfillment materials about Scripps. Handles difficult customers appropriately. Provide call center services for high volume programs within Scripps. Support the Scripps Maternal Child Health program by providing callers with information and registration of maternity classes and programs, hospital tours, breastfeeding programs and parenting classes. Work closely the Scripps Mende Well Being staff to ensure timely coordination of programs, processing of credit card transactions and cancellations of classes. Run rosters for classes and tours. Support a variety of programs and services for Scripps Center for Integrative Medicine. Provides callers with class information, enrollment and fulfillment materials.

Support clinical trial calls and refers callers to the Wellderly study. Assist the database coordinator with physician and class information updates and supports the database management process of collecting, updating and providing information about our affiliated physicians, classes, services, programs, health screening and events.

This is a full-time position location in La Jolla, Monday – Friday 10am-6:30pm.

Job Requirements

Required Qualifications:

•Four years experience in health care or customer service, marketing, or clerical/physician office related field.
•Excellent verbal communications and customer service skills.
•Ability to handle difficult customers appropriately.
•Ability to handle confidential information.
•Computer literacy with Windows and ability to learn and utilize complex physician referral and class registration database effectively.
•Knowledge of basic community services and ability to access resources. Medical terminology, managed care terminology and knowledge of physician office practices.
•Knowledge of Medicare, Medi-Cal, health plans and managed care including an understanding of how to access health care appropriately.
•FOR SPANISH SPEAKING: Fluent in the Spanish language with understanding of medical terminology (written and oral)

Preferred Qualifications:

•Two years experience in a health care call center setting.

Scripps Health is repeatedly named on the Fortune Magazine’s 100 Best Companies to work for, the only San Diego-based company and Becker’s Healthcare Top Hospitals. Scripps Health offers a robust Total Rewards Program designed to compensate and motivate you throughout your career. Scripps Health Total Rewards Program includes a broad range of plans and programs including market competitive pay and performance incentives, health and wellness benefits, financial wellness benefits, work-life resources, learning and development opportunities, and rewards and recognition. Unlock your potential with Scripps Health today.

Scripps Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability.