CUSTOMER SERVICE TEAM LEAD - Call Center in San Diego, CA at Scripps Health Plan Services -4S Ranch

Date Posted: 7/25/2018

Job Snapshot

Job Description

At Scripps Health, you will experience the pride, support, respect that has been repeatedly recognized as one of the nation’s Top 100 Places to Work.
You’ll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So if you’re open to change, go ahead and unlock your potential.
Do you like to help people and customer service comes naturally? In this role you will have the ability to train, develop, and have some oversight of a team that takes a high call volume.
The Lead position is responsible for department support through monitoring, coaching, and mentoring fellow staff as assigned by Department Manager and supporting managed as directed. Provides functional direction and technical support to Department Staff. Monitors and responds to departmental fiscal performance measurements.

Job Requirements

Required Education/Experience/Specialized Skills:
  • Minimum 3 years in a call center environment or equivalent years of experience in a medical business office or healthcare system.
  • 1 year of experience in a lead role.
  • Knowledge of medical practices, i.e., registration, claims, authorizations, admissions, enrollment and customer service policies and protocol. Excellent communications skills.
  • The ability to work with people at all levels and ability to take direction and also give direction while prioritizing numerous tasks.
  • Proficiency in PMA, Microsoft Word and Excel and familiarity with online/electronic authorization and claims systems.
Scripps Health is repeatedly named on the Fortune Magazine’s 100 Best Companies to work for, the only San Diego-based company and Becker’s Healthcare Top Hospitals. Scripps Health offers a robust Total Rewards Program designed to compensate and motivate you throughout your career. Scripps Health Total Rewards Program includes a broad range of plans and programs including market competitive pay and performance incentives, health and wellness benefits, financial wellness benefits, work-life resources, learning and development opportunities, and rewards and recognition. Unlock your potential with Scripps Health today.

Scripps Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability.