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Answering Service Attendant in San Diego, CA at Scripps Green Hospital

Date Posted: 5/1/2019

Job Snapshot

Job Description

At Scripps Health, you will experience the pride, support, respect that has been repeatedly recognized as one of the nation’s Top 100 Places to Work.
You’ll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So if you’re open to change, go ahead and unlock your potential.
Join a winning team supporting our Communications Department as an Answering Service Attendant at Scripps Green Hospital in La Jolla. Scripps Green is a 173-bed hospital that has served the La Jolla and greater San Diego communities with distinction since 1977. Together, you’ll bring your expertise, compassion and excellence to all we do. The ideal candidate will thrive in a fast paced environment and enjoys providing world class customer service.
The Answering Service Attendant answers calls and routine inquiries, routing calls to intended destination. Appropriately responds to and documents emergency situations, per policy and guidelines. Acts as a part of a team, including training new employees.  Pages physicians, security, or employees as appropriate via radio, pagers, computer, or over-head PA system. Follows all documentation procedures.
The Answering Service Attendant completes tasks such as sorting and mailing messages during downtime, delivering messages to physician offices, and completing and distributing daily sheets. After physician office hours, answers and documents patient calls, contacting appropriate on-call physician as necessary. Maintains physician on-call schedules at each work station in an on-call change book and on current monthly schedules.
This is a Full Time position with varied shifts to include Weekends. Located at Scripps Green Hospital in the Torrey Pines area.

Job Requirements

Required Experience/Specialized Skills:
  • Strong customer service skills, computer skills
  • Ability to work in fast pace environment using repetitive hand motion with the ability to multi-task  
Preferred Education/Experience/Specialized Skills/Certification:
  • Medical terminology
  • Health care experience
  • Call Center/PBX/Answering Service experience
Scripps Health is repeatedly named on the Fortune Magazine’s 100 Best Companies to work for, only San Diego-based company and Becker’s Healthcare Top Hospitals. Scripps Health offers a robust Total Rewards Program designed to compensate and motivate you throughout your career. Scripps Health Total Rewards Program includes a broad range of plans and programs including market competitive pay and performance incentives, health and wellness benefits, financial wellness benefits, work-life resources, learning and development opportunities, and rewards and recognition. Unlock your potential with Scripps Health today.

Scripps Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability.