Answering Service Attendant in San Diego, CA at Scripps Green Hospital

Date Posted: 6/25/2019

Job Snapshot

  • Employee Type:
    Per Diem
  • Location:
    10666 North Torrey Pines Road
    San Diego, CA
  • Job Type:
  • Date Posted:
    6/25/2019
  • Job ID:
    1035031

Job Description

At Scripps Health, you will experience the pride, support, respect that has been repeatedly recognized as one of the nation’s Top 100 Places to Work.

You’ll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So if you’re open to change, go ahead and unlock your potential.

Join a winning team supporting the Communications Department where you will be making a difference in our patient experience as an Answering Service Attendant. This position in within our Communications department, located at our Scripps Green Hospital and will be soon relocating to our Rancho Bernardo Center. You will experience the pride, and support of being a member of an outstanding team, where we share a culture of providing excellent care to our patients and each other.

The Answering Service Attendant, answers calls and routine inquiries, routing to intended destination. Appropriately responds to and documents emergency situations, per policy and guidelines. Acts as a part of a team, including training new employees. Pages physicians, security or employees as appropriate via radio, pagers, computer, or over-head PA system. Completes additional tasks such as sorting and mailing messages during downtime, delivering messages to physician offices and completing and distributing daily sheets. After physician office hours, answers and documents patient calls, contacting appropriate on-call physician as necessary. Maintains physician on call schedules at each work station, in on-call change book and on current monthly schedules.

This is a Casual (on-call) position, located at our Scripps Green Hospital and eventually move to our Rancho Bernardo Center. Flexible availability is required for shift and be willing to cover Night and Day shifts including some weekends.


Job Requirements

Required Education/Experience/Specialized Skills:
  • Strong customer service skills, computer skills, and ability to work in fast pace environment using repetitive hand motion with the ability to multi-task.


Preferred Education/Experience/Certification:
  • Health care experience
  • Call Center/PBX experience.

Scripps Health is repeatedly named on the Fortune Magazine’s 100 Best Companies to work for, only San Diego-based company and Becker’s Healthcare Top Hospitals. Scripps Health offers a robust Total Rewards Program designed to compensate and motivate you throughout your career. Scripps Health Total Rewards Program includes a broad range of plans and programs including market competitive pay and performance incentives, health and wellness benefits, financial wellness benefits, work-life resources, learning and development opportunities, and rewards and recognition. Unlock your potential with Scripps Health today.

Scripps Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability.