Job Description
At Scripps Health, you will experience the pride, support, and respect of an organization that has been repeatedly recognized as one of the nation’s Top 100 Places to work.
You’ll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So, if you’re open to change, go ahead and unlock your potential.
Join Scripps as Supervisor, Clinic Operations – Contact Center located in the Rancho Bernardo area, and make a difference to the lives of the patients we serve. In this position you will serve Scripps Clinic Primary Care.
As Supervisor, Clinic Operations you will be responsible for the day-to-day tracking call center, monitoring activities, quality of call and reporting out on Metrics. You will be charged with compiling data and providing reports of productivity and improvement initiatives.
The primary duties of the Supervisor of Clinic Operations include:
- Responsible for oversight of the activities and functions of a department.
- Provide functional expertise to staff and leadership.
- Ensures effective use of system resources.
- Participates in standards of practice and process improvement activities.
- Participates in hiring, oversees daily productivity, and creates staffing schedule.
- Ensures policy and procedures are followed by staff.
- Supervising 25 Patient Service Representatives both on-site & remote.
This is a Full-Time, exempt, benefited position. Shift times and days will vary but will generally be from 8am-5pm and on call as needed, including one Saturday per month. Contact center hours are 7am-7pm Monday-Friday and 8am-12pm on Saturdays. Located in 4S Ranch area but subject to change.
Position Pay Range: $31.11-$46.66/hour
In compliance with the California Pay Transparency Act, Scripps Health posts the pay range for all jobs. Please note that actual pay will be determined based on relevant experience and internal equity within the pay range. Please also note this range is applicable for employees who reside in California only. A geographical pay differential may be applied for remote employees who reside out of state. Scripps Health strives to ensure that our employees receive equal pay for equal work in line with our commitment to being an equal opportunity employer.
All healthcare personnel are required to provide proof that they are fully vaccinated (and boosted once eligible) against COVID-19 or agree to receive the vaccination at the point of hire or submit a written request for an exception based on a medical reason, disability or sincerely-held religious belief, practice or observance with supporting documentation. Proof of vaccination and booster (if eligible) must be submitted at the pre-employment physical. All employees are required to be up-to-date with their scheduled COVID-19 vaccine dose (2nd dose or booster) within 2 weeks of becoming eligible for such dose to be considered compliant. Failure to submit proof of vaccine or booster dose or an approved exemption within that two week window will result in suspension without pay and/or termination for non-compliance.
Scripps Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability.
