Scheduling Specialist - Surgery in San Diego, CA at Scripps Memorial Hospital La Jolla

Date Posted: 8/9/2019

Job Snapshot

Job Description

At Scripps Health, you will experience the pride, support and respect that has been repeatedly recognized as one of the nation’s Top 100 Places to Work.

You’ll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So if you’re open to change, go ahead and unlock your potential.

Join a winning team supporting the Surgery department as a Scheduling Specialist. Working together, you’ll bring your expertise, compassion and excellence to all we do. The ideal candidate will have previous surgery scheduling experience and thrive in a fast paced environment while enjoy providing world class customer service.

You will experience the pride, and support of being a member of an outstanding team at our La Jolla Memorial hospital where we share a culture of providing excellent care to our patients and each other. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for the following:

  • Interacting with patients, payers and providers to gather information for accurate registration including assigning of appropriate medical record number, scheduling, and referral/authorization, point of service payment collection, document collection and arrival/check-in functions.
  • Respond to customer billing and payment inquires.
  • Mentor and train staff on departmental procedures.
  • Accurately scheduling and re-scheduling complex patient procedures and appointments. Successful scheduling includes, but not limited to, exhibiting proficiency in the scheduling procedures, scheduling and confirming appointments according to practice guidelines, entering appropriate insurance, initiating authorizations and referrals.
  • Accurately document patient to provider communication, assessing urgency and escalating as appropriate.
  • May manage the patient check-in and check-out process from start to finish, which includes identification verification; updating or confirming demographic and insurance information on every patient; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit; verifying coverage including benefits, authorization, pre-determination, payer specific policy exclusions or limitations to coverage, collecting any patient responsibility and accurately preparing end of day reporting or payment reconciliation as needed.
  • Display a proactive approach to customer service by listening to the patient, taking ownership of solutions and is able to accurately identify the need to involve leadership in order to resolve concerns.

This position is a Full Time role, located at our Scripps La Jolla Memorial Hospital. Weekend availably is required for this position.

Job Requirements

Required Qualifications:

  • Must be able to demonstrate proficiency of Microsoft computer applications.
  • Must possess mathematical skills and ability to handle monies.
  • Excellent communication and customer service skills.
  • Strong organizational and analytical skills; innovative with ability to identify and solve problems.
  • Able to adapt, prioritize and meet deadlines.
  • Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers are required.

Preferred Qualifications:
  • 2 year experience customer service or healthcare/medical office environment.
  • Previous hospital and/or surgery scheduling experience.
  • Experience with Epic.

Scripps Health is repeatedly named on the Fortune Magazine’s 100 Best Companies to work for, only San Diego-based company and Becker’s Healthcare Top Hospitals. Scripps Health offers a robust Total Rewards Program designed to compensate and motivate you throughout your career. Scripps Health Total Rewards Program includes a broad range of plans and programs including market competitive pay and performance incentives, health and wellness benefits, financial wellness benefits, work-life resources, learning and development opportunities, and rewards and recognition. Unlock your potential with Scripps Health today.

Scripps Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability.