Scheduling Specialist - Hemotology & Oncology in San Diego, CA at Scripps Clinic - Torrey Pines

Date Posted: 6/22/2019

Job Snapshot

Job Description

At Scripps Health, you will experience the pride, support, respect that has been repeatedly recognized as one of the nation’s Top 100 Places to Work.

You’ll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So if you’re open to change, go ahead and unlock your potential.

Join a winning team supporting the Hematology & Oncology department as a Scheduling Specialist. As a Scheduling Specialist for this department you will mainly be performing back office duties while making a high volume of outbound calls to our patients. Working together, you’ll bring your expertise, compassion and excellence to all that we do. The ideal candidate will thrive in a fast paced environment and enjoy providing world class customer service.

The Scheduling Specialist supports Hematology/Oncology/Cancer treatment Rooms and the Infusion Rooms at our location and multiple other Scripps locations. Duties include scheduling appointments, submitting prior authorizations for treatment; working as checkout in the department; and working all department worklists; the clerical in-basket pool and referral work queues. The Scheduling Specialist duties include:
  • Interacting with patients, payers and providers to gather information necessary for accurate registration including assigning of appropriate Medical Record Number, scheduling, referral/authorization, point of service payment collection, document collection and arrival/check-in functions.
  • Responds to customer billing and payment inquires as needed.
  • Mentors and trains staff on departmental procedures.
  • Responsible for accurately scheduling and re-scheduling complex patient procedures and appointments. Successful scheduling includes, exhibiting proficiency in the scheduling procedures, scheduling and confirming appointments, entering appropriate insurance, initiating authorizations and referrals.
  • Accurately document patient to provider communication, assessing urgency and escalating as appropriate.
  • May manage the patient check-in and check-out process from start to finish, which includes identification verification; confirming demographic and insurance information on every patient; ensuring forms are provided, signed and witnessed at the time of the patient visit; verifying coverage including benefits, authorization, pre-determination, payer specific policy exclusions or limitations to coverage, collecting any patient responsibility and accurately preparing end of day reporting or payment reconciliation.
  • Display a proactive approach to customer service by listening to the patient, taking ownership of solutions and is able to accurately identify the need to involve leadership in order to resolve concerns.

This is a Full Time position located at our Torrey Pines Clinic in La Jolla.

Job Requirements

Experience/Specialized Skills:
  • Must be able to demonstrate proficiency of Microsoft computer applications with a minimum score of 80%.
  • Must possess excellent mathematical skills and ability to handle monies.
  • Excellent communication and customer service skills.
  • Strong organizational and analytical skills; innovative with ability to identify and solve problems. Able to adapt, prioritize and meet deadlines.
  • Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers are required.
Preferred Education/Experience/Specialized Skills/Certification: 2 or more years experience customer service or healthcare/medical office environment.

Scripps Health is repeatedly named on the Fortune Magazine’s 100 Best Companies to work for, the only San Diego-based company and Becker’s Healthcare Top Hospitals. Scripps Health offers a robust Total Rewards Program designed to compensate and motivate you throughout your career. Scripps Health Total Rewards Program includes a broad range of plans and programs including market competitive pay and performance incentives, health and wellness benefits, financial wellness benefits, work-life resources, learning and development opportunities, and rewards and recognition. Unlock your potential with Scripps Health today.

Scripps Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability.