LEAD, IS SERVICE DESK in San Diego, CA at Scripps Corporate Offices

Date Posted: 6/21/2019

Job Snapshot

Job Description

At Scripps Health, you will experience the pride, support and respect of an organization that has been repeatedly recognized as one of the nation’s Top 100 Places to Work.

You’ll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So if you’re open to change, go ahead and unlock your potential.

Join a winning team supporting Scripps Health as the Lead, of the IS Service Desk Team. Together, you’ll bring your expertise, compassion and excellence to all we do. The ideal candidate will thrive in a fast paced environment and enjoys providing world class customer service.

As the Lead, of IS Service Desk, under general supervision, you will identify, investigate, resolve, and follow-up problems brought to the helpdesk by users over the phone or via email about personal computers, servers, or mainframe applications. It will be your responsibility to communicate with users to help understand and resolve their problems. Follow established procedures or develop innovative new solutions to user problems. Prioritize and schedule own activities so that work is completed on time. Use problem management databases or other help desk software. As well as provide operations management support to department leadership, including timekeeping and quality control/reporting. In addition, you will contribute to performance evaluations and hiring decisions

This position will be at our newly designed, centrally San Diego located business services office, which offers an on-site café and gym. This is a full time, varied schedule/shift position (80 Hours per Bi-weekly pay period) and offers Scripps Health’s award winning benefit package. Candidate must be flexible and open to working various shift(s) and schedule to include the possibility of weekends.

Job Requirements

Required Education/Experience/Specialized Skills:
  • Good critical and analytical thinking and excellent customer service skills.
  • Exhibit good written and verbal communication skills.
  • Advanced troubleshooting skills.
  • Excellent organizational skills.
  • Excellent understanding of the operations and functions of applications and end-point devices, including (but not limited to) PC's, printers, phones and faxes.
  • Good understanding of cable plant infrastructure
Required Certification/Registration:
  • Has certifications such as HDI, ITIL, A , Net
Preferred Education/Experience/Specialized Skills/Certification:
  • Bachelor Degree
  • 3 years Service Desk experience

Scripps Health is repeatedly named on the Fortune Magazine’s 100 Best Companies to work for, only San Diego-based company and Becker’s Healthcare Top Hospitals. Scripps Health offers a robust Total Rewards Program designed to compensate and motivate you throughout your career. Scripps Health Total Rewards Program includes a broad range of plans and programs including market competitive pay and performance incentives, health and wellness benefits, financial wellness benefits, work-life resources, learning and development opportunities, and rewards and recognition. Unlock your potential with Scripps Health today.

Scripps Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability.