IS SERVICE DESK ANALYST in San Diego, CA at Scripps System Wide Initiatives

Date Posted: 7/18/2019

Job Snapshot

Job Description

At Scripps Health, you will experience the pride, support and respect of an organization that has been repeatedly recognized as one of the nation’s Top 100 Places to Work.
You’ll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So if you’re open to change, go ahead and unlock your potential.

Join a winning team supporting the Information Services as an IS Service Desk Analyst. Working together, you’ll bring your expertise, compassion and excellence to all we do. The ideal candidate will thrive in a fast paced environment and enjoy providing world class customer service.

The IS Service Desk Analyst position, under general supervision, will identify, investigate, resolve, and follow-up with problems brought to the helpdesk by users over the phone or via email about personal computers, servers, or mainframe applications. You will communicate with users to help understand and resolve their problems. Follow established procedures or develop innovative new solutions to solve user problems. It will be important for you to prioritize and schedule own activities so that work is completed on time. In this role you will be using problem management databases or other help desk software.

This is a Full Time, 8 hour shift position and offers Scripps Health's award winning benefit package. Candidate will need to be flexible on shift times and schedule to include being scheduled on weekends and holidays. Position is located at our newly designed, centrally San Diego located business services office, which offers an on-site café and gym.

Job Requirements

Required Education/Experience/Specialized Skills:
  • Good critical and analytical thinking and excellent customer service skills.
  • Exhibits good written and verbal communication skills.
  • Proficient in troubleshooting end point devices.
  • Good organizational skills.
  • Solid understanding of the operations and functions of applications and end-point devices, including (but not limited to) PC's, printers, phones and faxes.
  • Basic understanding of cable plant infrastructure.

Preferred Education/Experience/Specialized Skills/Certification:
  • Associates Degree.
  • Has entry level certification.
  • Has worked on a Help Desk or supported entry level IT for 1 to 3 years.

Scripps Health is repeatedly named on the Fortune Magazine’s 100 Best Companies to work for, the only San Diego-based company and Becker’s Healthcare Top Hospitals. Scripps Health offers a robust Total Rewards Program designed to compensate and motivate you throughout your career. Scripps Health Total Rewards Program includes a broad range of plans and programs including market competitive pay and performance incentives, health and wellness benefits, financial wellness benefits, work-life resources, learning and development opportunities, and rewards and recognition. Unlock your potential with Scripps Health today.

Scripps Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability.